OPS-01—Capacity Management - Planning
>Control Description
The planning of capacities and resources (personnel and IT resources) follows an established procedure in order to avoid possible capacity bottlenecks. The procedures include forecasting future capacity requirements in order to identify usage trends and manage system overload.
Cloud Service Providers take appropriate measures to ensure that they continue to meet the requirements agreed with cloud customers for the provision of the cloud service in the event of capacity bottlenecks or outages regarding personnel and IT resources, in particular those relating to the dedicated use of system components, in accordance with the respective agreements.
Additional criteria: The forecasts are considered in accordance with the service level agreement for planning and preparing the provisioning.
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