CHM-04—Communication of Maintenance and Downtime
>Control Description
Customer-impacting product and system changes are publicly communicated on the company website.
Theme
Process
Type
Preventive
Policy/Standard
Change Management Policy>Implementation Guidance
1. Ensure that all the changes that impact the customers and customer product or services should be communicated to the customers on the company website. 2. In cases of any planned downtime due to a change, it should be communicated to the customers in advance on the website.
>Testing Procedure
1. Inspect the company website to determine whether customer-impacting product and system changes are publicly communicated.
>Audit Artifacts
E-CHM-04
>Framework Mappings
Cross-framework mappings provided by Adobe CCF Open Source under Creative Commons License.
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